Terms of Use

Effective date: [TODO: date of publication]

1. Who we are and these terms

findmeaschool.au (the “service”) is operated by [Company name] Pty Ltd, ACN [ACN — TODO], ABN [ABN — TODO], of [Postal address for notices — TODO], Victoria, Australia (“we”, “us”, “our”).

By using the service you agree to these terms and our Privacy Policy. If you do not agree, please do not use the service. These terms are written in plain English on purpose; if anything is unclear, ask us.

2. Eligibility and accounts

The service is for adults. You must be 18 or over to create an account. It is designed for parents, carers and guardians researching schools, not for use by children, and children do not have their own logins.

You are responsible for keeping your sign-in details secure and for activity under your account. Tell us promptly if you think someone else has accessed it. We may suspend an account to protect the service or other people.

3. Where our information comes from

We compile official data and link to public reporting. Our summaries, categories, labels and calculated figures are our own work, built from those sources; they are not statements by the source. We currently draw on:

  • state and territory education departments' open school-location datasets (VIC, NSW, QLD, ACT, WA, SA, TAS and NT);
  • Victorian Government School Zones (Victorian Department of Education);
  • the Victorian Curriculum and Assessment Authority's published school-level VCE completion and achievement information;
  • the Australian Children's Education and Care Quality Authority (ACECQA) National Registers, for early childhood services;
  • Wikidata and Wikipedia, for background such as founding year and website;
  • schools' own websites, for fees, scholarships, results they publish and, for some schools, basic directory details;
  • OpenStreetMap contributors, for map tiles and for locating addresses that have no published coordinates.

Licences and attributions for each source are on our Sources page. We do not republish ACARA My School data or third-party school rankings; where useful we link to them instead. We are not affiliated with or endorsed by any of these bodies, any school, or any exam or selection body.

Where we show a figure we have calculated — for example a percentile or an index derived from published results — we say so next to it and explain the method. These figures are our own opinion of how to summarise the data, not an official measure, and no single number captures whether a school suits your child.

4. School data — check before you rely on it

School zones, fees, results, scholarships and other details are indicative only. Sources change, and our copy may lag behind them. School zones in particular are a guide to enrolment only, can change each year, and are not a basis for property or purchasing decisions.

Always confirm important information directly with the school or the relevant education authority before making enrolment, financial or relocation decisions. Listing a school is not an endorsement. No school, tutor or publisher can pay us for placement, ranking or a recommendation.

5. News, concerns and links to other websites

Some school pages may include a News & concerns section that links to reporting about the school published by others — for example official findings, news articles and, in some cases, public forum discussions. How it works:

  • A person reviews every item before it appears. Software finds and sorts candidate items; nothing negative is published automatically.
  • We show the publisher, date, a short headline and a link to the original. Each item is labelled with its nature — for example an official finding, a media report, an untested allegation, or a forum post — and a category we assign.
  • We do not name individuals. Where a headline may name someone, we edit it to replace the name with a role (marked as edited), or withhold the headline and show only the link.
  • Items older than 36 months stop being shown, except official findings such as court or regulator outcomes.
  • A report or allegation is what someone else has published or said. Its appearance here does not mean we have verified it or that it is true, and the absence of items does not mean a school has no issues — our searches cover limited sources.

Linked websites are run by others. We do not control their content, accuracy or availability, and their own terms and privacy policies apply when you visit them.

If you think an item is wrong, unfair or identifies someone, please use our concerns process. We will review it and, for a disputed item, take it down while we do.

6. The AI assistant and AI output

The chat assistant and the Preparation Planner generate content automatically and can be wrong. They may misread a document, misstate a date or fee, cite a resource that has changed, or state something confidently and incorrectly. Check anything that matters against the original document or an official source.

AI output is general information. It is not educational, psychological, medical, legal or financial advice, and it is not an assessment or diagnosis of your child. If you have concerns about your child's learning, wellbeing or development, speak to their school or a qualified professional.

7. Uploading your child's information

The Preparation Planner works from documents and results you provide — school reports, NAPLAN reports and test results. When you upload anything about a child, you confirm that:

  • you are the child's parent or guardian, or otherwise have parental responsibility or the authority of someone who does;
  • you may lawfully give us that document, and doing so breaches no agreement with the school or anyone else;
  • the information is accurate so far as you know;
  • you consent, on the child's behalf, to it being handled as described in our Privacy Policy, including being sent to our AI provider overseas;
  • where your child is old enough to understand, you have told them what you are uploading and why.

You keep ownership of everything you upload. You give us a limited licence to store, display and process it only to run the service for you. We do not use your uploads or your child's information to train AI models, and we do not sell or license them. The licence ends when you delete the material.

8. Preparation plans — no guarantee of outcomes

A plan is guidance to help you organise preparation, nothing more. We do not guarantee, promise or predict any outcome. Using the service will not secure a selective-school place, a scholarship, an offer of enrolment, a particular score or band, or any improvement in results. Outcomes depend on your child, the competition in that year and the decisions of schools and exam authorities, none of which we control. We do not administer any exam and have no influence over any selection process.

Plans have built-in limits on daily and weekly study time and include rest days. If a plan suggests a workload you think is wrong for your child, trust yourself over the software — the plan is a draft for you to adjust.

9. Acceptable use

You agree not to:

  • use the service for any unlawful purpose;
  • try to gain unauthorised access to the service, other accounts or our systems;
  • scrape, harvest or bulk-extract data from the service, or resell it;
  • interfere with the service, including by probing, overloading or getting around rate limits or usage quotas;
  • share one account between households, or resell plans;
  • misuse the AI assistant, including to generate harmful or abusive content;
  • upload information about a child you have no authority over;
  • submit information about a named individual — a teacher, staff member or anyone else — through feedback, chat or the concerns form, other than your own details;
  • impersonate anyone or misrepresent your affiliation.

10. Free and paid features

Browsing, searching and comparing school data, the map, the scholarship database and your shortlist are free, and we intend to keep them free. AI preparation planning is a paid feature.

Paid plans are not yet live. When they launch, the terms below apply, and we will show the price, inclusions, billing period and any renewal date at the point of purchase, before you pay.

Plans and billing

  • Season Pass — a one-off payment covering one preparation season for one household. It does not renew. When it ends, AI generation stops and your existing plans and data stay readable.
  • Monthly subscription — billed monthly in advance and renewing automatically each month until you cancel. The checkout page and your receipt state that it renews and how to cancel.
  • Prices are in Australian dollars and include GST where it applies.
  • Payments are handled by a third-party payment provider named in our Privacy Policy. We do not see or store your card details.
  • If we change a subscription price, we will email you at least 30 days before it applies to you, and you can cancel before then.

Cancelling

Cancelling is as easy as subscribing: one action in your account settings, at any time, with no phone call and no retention offer to argue past. Cancellation takes effect at the end of the period you have already paid for; you keep access until then and are not billed again. If in-app cancellation ever fails, email contact@portable-labs.com and we will action it and refund anything billed after you asked. Deleting your account also cancels any subscription.

Refunds

  • Change of mind: if you have not generated a plan, email us within 14 days of purchase for a full refund.
  • Something went wrong: you have rights under the Australian Consumer Law (section 13). Contact us; we would rather fix it than argue.
  • Otherwise we do not refund part-used periods. This does not limit your consumer guarantee rights.

Usage limits

AI generation costs us money per request, so paid plans carry fair-use limits (for example on plan generations, document readings and assistant messages). The limits for your plan are shown at purchase and in the app, which tells you when you are close to one. We will give reasonable notice before reducing a limit on a plan you have already paid for. Deliberately working around a limit — sharing an account, scripting requests or opening multiple accounts — breaches these terms.

11. Intellectual property

The service — its software, design, branding and the way we compile and present data — belongs to [Company name] Pty Ltd or its licensors. Source data remains subject to its own licence (see Sources), and linked articles belong to their publishers. We give you a limited, non-exclusive, non-transferable licence to use the service for personal, non-commercial purposes. Plans generated for your child are yours to use for your family, not to resell or publish.

You keep ownership of what you submit (such as chat messages, feedback and concerns). You give us a licence to store and use it to run and improve the service and to respond to you — not to train AI models, and not to share it beyond the providers in our Privacy Policy or as the law requires.

12. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, we must supply them with due care and skill, fit for any purpose we told you they were fit for, and within a reasonable time. For a major failure you are entitled to cancel and get a refund, and to compensation for other reasonably foreseeable loss. For a failure that is not major, you are entitled to have the problem fixed within a reasonable time and, if it is not, to a refund.

Nothing in these terms excludes, restricts or modifies those guarantees or any other right you have under the Australian Consumer Law or any other law that cannot be excluded. The statements in these terms about what school data, news links and AI output can and cannot do describe the service honestly; they are not an attempt to contract out of the law, and where they conflict with it, the law wins.

13. Limits on our liability

Subject to section 12 and to the extent the law allows:

  • we are not liable for indirect or consequential loss arising from your use of, or inability to use, the service, including decisions made in reliance on school data, news links or AI output, or any exam, scholarship or enrolment outcome;
  • for the free parts of the service, which you do not pay for, our liability is limited to resupplying the information or service concerned;
  • for paid features, our total liability is limited to the amount you paid us in the 12 months before the claim.

These limits do not apply to the extent a loss is caused by our fraud, wilful misconduct or negligence, or to any liability that cannot lawfully be limited.

14. Availability, changes and ending use

The service is in early access. We do not promise it will be uninterrupted or error-free, and features may change or be withdrawn. If we withdraw a paid feature you have paid for, we will refund the unused portion.

You can stop using the service and delete your account at any time. We may suspend or close an account that breaches these terms, or discontinue the service with reasonable notice where practicable, refunding any unused paid period. Before we close an account other than for a serious breach, you will have a reasonable opportunity to download or delete your child's information.

We may update these terms. We will post the new version here with a new effective date and, for material changes, take reasonable steps to tell you in advance. If a change materially disadvantages you as a paying customer, you may cancel before it takes effect and we will refund the unused portion of your period.

15. Complaints

  • About content on the site (a school, news item or calculated figure): use our concerns process or email [legal@ address — TODO].
  • About privacy: see the complaints section of our Privacy Policy.
  • About the service or a payment: email contact@portable-labs.com. If we cannot resolve it, you can contact Consumer Affairs Victoria or the ACCC.

16. Governing law

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the courts that can hear appeals from them.

17. Contact

[Company name] Pty Ltd, [Postal address for notices — TODO], Victoria, Australia — contact@portable-labs.com.